Fitball wholesale FAQ

 

Wholesale ordering process:

 

  • How do I open a wholesale account with Fitball Australia?
    • To open a wholesale account with us please send us an email to [email protected] and we will send through an information pack. This will include details of the information we need from you as well as relevant documents we need you to review and sign. An example of information that will be asked is below:
      • Company name
      • Primary point of contact; First name and last name, email, contact number
      • Website 
      • Account street Address 
      • Postal Address (if it will always be the same)
      • ABN/ACN
    • When you place an order please send through the shipping address with the order details. If we do not receive a shipping address we will automatically send the order to the address you list on your account. 

 

  • How do I place a wholesale order?
    • Please send us an email at [email protected] and we will take care of it ASAP! 
    • To reduce any delays in processing your order please include the item name and quantities you would like to order (with the item SKU), the delivery address for the shipment as well as the appropriate point of contact (name, email and contact number) and a Purchase Order if you would like to.  
    • When placing an order, you agree that any and all information you give us is accurate and complete.
    • Please allow 1-3 business days for order processing once your order has been received on a business day. 
    • All orders are subject to acceptance and product availability. All prices listed on the distributor spreadsheet are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time and the minimum order quantity for each.
    • Once your order has been processed we will email you a copy of your Tax Invoice as well as the tracking details for the delivery.

 

  • What happens if one of the items in my order is on back-order?
    • We aim to keep all our products in stock but from time to time there may be delays in re-stocking items. In the event that part of your order is on back-order we will invoice and ship the items we have in stock to you right away whilst placing the missing items on backorder. We will let you know at the time of processing your order if items are out of stock and advise you of when we hope to have them back. Once we receive the new backorder stock, this part of your order will automatically be processed, invoiced and shipped to your delivery address. Please note we will not invoice any items that we have not ship, until they are back in stock and we can confirm their cost (should the prices change).

 

Wholesale pricing:

 

We reserve the right to change our product’s prices and MOQ at any time without further notice. 

 

  • Is every item in the Fitball line available at wholesale pricing?
    • Yes, all our in house product range is available at wholesale pricing. If you follow our wholesale pricing link you will see all the product descriptions, SKU’s and minimum order quantity for each item.

 

  • What are the minimum order quantities for a wholesale order?
    • In order to gain access to our competitive wholesale pricing, each item has a minimum order quantity.  If you follow our wholesale pricing link you will see all the product descriptions, SKU’s and minimum order quantity for each item. Minimum order quantity varies from 1 -10 units. 

 

Shipping:

 

  • What shipping carriers do you use?
    • Most wholesale orders will be sent using Direct Freight. Occasionally we may use Toll where the orders are for small items. Please note, we will need a street address and do not accept PO Box.. Shipping time frames vary based on your location and the courier. 

 

  • What are the shipping charges?
    • Shipping costs will vary based on the size, weight and location the order is being sent to, starting at $20 +GST. 

 

  • How do I track my order?
    • As soon as we have processed your order, we will send you an email with all the tracking information. Tracking details are sent to you as the customer, it is your responsibility to pass this onto a third party customer should the order be sent to a different shipping address. 

 

  • Can I send one order to multiple delivery addresses?
    • As long as your order meets the minimum order requirements, we can split it up and send it to multiple locations. Please note that each delivery location will have a separate shipping charge. 

 

Refunds and Exchange policy

  • Items can be returned within 14 days (of receiving the order) for a full refund (excluding freight). To be eligible for a return, your return must be in the same condition they are received in. This includes unopened, not inflated and unused. To complete your return you must email us at [email protected] with the details of the item you are returning for a refund to be processed.
  • Please note you are responsible for being available to receive and/or collect your parcel within the couriers time-frame.
    • If your order is undelivered and returned to sender (Fitball) you will need to pay a new shipping charge to have the order sent to you. Your original shipping charge is non-refundable. If you decide not to have your order sent back to you, we will refund your order minus the original shipping fee.
    • If you are not available to receive your order and it requires a re-delivery or re-direction, this cost will be charged accurately to you to reflect this charge/change. We will invoice this to you separately once we receive this additional charge from the courier.
  • As a MOQ is applied to wholesale orders, a return requires the minimum order quantity for that item to also be returned.
  • Please note freight charges for returns are at your expense and non-refundable. Freight charges for re-delivery or re-direction are at your expense. 

 

  • Warranty
    • The warranty period for the Gymnic products is 1 YEAR from the date of the proof of purchase. The guarantee exclusively covers production failures. Fitball is not liable for any damages caused by improper use. In order to process a claim, the product at issue needs to be returned to the manufacturer for inspection.

 

Payment Terms

  • Orders are to be paid in full within 28 days of the invoice being raised. 
  • A 2.5% interest charge will be added to all accounts in 30 day periods 
  • All prices are in Australian Dollars.